Questions:Right, I've a bit of a problem that's perplexing me. I was given an Acer One to 'fix' as it was running slow, it was full of Acer bloatware and was mind-numbingly slow. I ended up reinstalling Windows 7 Starter (SP1) which went well but couldn't install updates for the life of me. I tried all sorts of fixes but just couldn't get updates working so thought I'd try upgrading to 10 via the Media Creation tool, but that sat at 'Checking for updates' for an eternity too after downloading, it never actually started installing.
I lost patience in the end and have reinstalled 7, but now when I try to enter the product key of the laptop's sticker it's telling me the key is not valid. I'm not sure why that's the case here (it worked fine first time round), would 10 have anything to do with it?
I skipped the step of entering the product key at setup and have tried activating online but still get the message that the product key is not valid and I should check to see if I entered it correctly. Obviously I've checked and entered it time and again with no joy so I'm completely stumped. I've included the MGDiag report so hopefully this will shed some light on the subject.
Strangely I've noticed there is only 3 days left until automatic activation instead of the usual 30 if that has any bearing on the issue. Of course, any input would be greatly appreciated.
Install media: ISO from Digital River with ei.cfg removed.
Product key: Taken from sticker on machine, previously activated fine.
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I lost patience in the end and have reinstalled 7, but now when I try to enter the product key of the laptop's sticker it's telling me the key is not valid. I'm not sure why that's the case here (it worked fine first time round), would 10 have anything to do with it?
I skipped the step of entering the product key at setup and have tried activating online but still get the message that the product key is not valid and I should check to see if I entered it correctly. Obviously I've checked and entered it time and again with no joy so I'm completely stumped. I've included the MGDiag report so hopefully this will shed some light on the subject.
Strangely I've noticed there is only 3 days left until automatic activation instead of the usual 30 if that has any bearing on the issue. Of course, any input would be greatly appreciated.
Install media: ISO from Digital River with ei.cfg removed.
Product key: Taken from sticker on machine, previously activated fine.
Code:
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-CMMYT-WHMY2-89M6G Windows Product Key Hash: Hb01nJn1bGwj7lOU9wXoRUMnZn4= Windows Product ID: 55041-946-6744545-85591 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010300.1.0.011 ID: 4A57F302-C401-435B-BA52-DB1B7582A850(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Starter Architecture: 0x00000000 Build lab: 7601.win7sp1_rtm.101119-1850 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003] Other data--> Office Details: <GenuineResults><MachineData><UGUID>4A57F302-C401-435B-BA52-DB1B7582A850</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-89M6G</PKey><PID>55041-946-6744545-85591</PID><PIDType>5</PIDType><SID>S-1-5-21-2939649488-80706754-3804124401</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO531h</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>v0.3206</Version><SMBIOSVersion major="2" minor="4"/><Date>20090825000000.000000+000</Date></BIOS><HWID>4A600C00018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Starter edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: 71c7c851-1863-4232-8ac2-cdd7f5e45dae Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00342-00170-946-674454-00-1033-7600.0000-1942009 Installation ID: 000846920513402156497045577155432213103052138494173730 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 89M6G License Status: Initial grace period Time remaining: 43140 minute(s) (29 day(s)) Remaining Windows rearm count: 3 Trusted time: 17/10/2015 14:42:05 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered - 0x80040154 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LgAAAAAAAgABAAIAAAABAAAAAgABAAEAnJ9OeLAs4hW8cA7MBN60cMDYmG1yGQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ACRSYS ACRPRDCT FACP ACRSYS ACRPRDCT HPET ACRSYS ACRPRDCT BOOT ACRSYS ACRPRDCT MCFG ACRSYS ACRPRDCT SSDT PmRef CpuPm ASF! ACRSYS ACRPRDCT SLIC ACRSYS ACRPRDCT
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